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Sales Orders
Sales Orders
Everything you need to know about Sales Order Management functionality and best practices.
Michael Goldmeier avatarZiggy avatarTaj Singh avatar
By Michael and 2 others3 authors31 articles
Get to Know the Sales Orders View
How Zentail Routes Orders
Custom Order Channels
Custom Sales Order Reports
Order Cancellation Rate
Data Protection Policy

Analytics


Business Analytics Overview
Accounting and Reporting Accuracy
How Zentail Calculates Cost

Statuses


Order Status Overview
How to Resolve an Alert to Clear an Order from Needs Attention status
Partially Shipped Status and How to Take Action

Common Orders Workflows


How to Implement Seller Fulfilled Prime
Batched Shipments
Managing FBA Shipment Delays
Manual Order Entry
Picking Orders Using the Pick Slip

Order Actions


No "Ship" Button
How to Archive an Order
How to Edit the Tracking Number of a Shipped Order
How to Import Order Tracking Information into Zentail
How to Cancel an Order
How to Manually Route (or Re-Route) an Order to a Warehouse
How to Manually Ship an Order on Zentail
How to Reset an Order to Pending
How to View and Edit the Ship To Address of an Order

Refunds and Returns


How Refunds and Returns Work for Each Channel
How to Generate an RMA
How to Process a Refund
Walmart Returns and Refunds
How to Receive Refunds for Late, Lost and Damaged UPS and FedEx Shipments
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