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Sales Orders
Sales Orders
Everything you need to know about Sales Order Management functionality and best practices.
33 articles in this collection
Written by
Michael Goldmeier,
Ziggy,
and
Taj Singh
Get to Know the Sales Orders View
Learn how to view, edit, and take action on your sales orders within Zentail
Written by
Michael Goldmeier
Updated over a week ago
How Zentail Routes Orders
How Zentail knows where to route an order for fulfillment.
Written by
Ziggy
Updated over a week ago
Custom Order Channels
You can create custom channels that Zentail does not directly integrate with. These custom channels can be used for manual and API orders.
Written by
Ziggy
Updated over a week ago
Custom Sales Order Reports
Learn how to create and export custom sales order and sales order line item reports. Generate order exports.
Written by
Ziggy
Updated over a week ago
Order Cancellation Rate
Impact of cancelled orders, cancellation rate requirements per channel, and tips for avoiding order cancellations
Written by
Ziggy
Updated over a week ago
Data Protection Policy
Zentail is compliant with Amazon's data protection policy, ensuring that your data is always safe and secure.
Written by
Michael Goldmeier
Updated this week
Analytics
Business Analytics Overview
How to use the analytics feature on Zentail in order to leverage your data for smart decision making!
Written by
Michael Goldmeier
Updated over a week ago
Accounting and Reporting Accuracy
Why you might see differences between your Amazon sales report and sales reports in Zentail
Written by
Ziggy
Updated over a week ago
How Zentail Calculates Cost
This article explains how Zentail gets the cost used for analytics.
Written by
Ziggy
Updated over a week ago
Statuses
Order Status Overview
Learn about order statuses including Pending, Pending Payment, Status Mismatch, Needs Attention and how to handle them.
Written by
Ziggy
Updated over a week ago
How to Resolve an Alert to Clear an Order from Needs Attention status
Learn what it means when an order is in the Needs Attention filter on Zentail and how you can take action.
Written by
Ziggy
Updated over a week ago
Partially Shipped Status and How to Take Action
The Partially Shipped order status shows your orders that Zentail believes were not shipped in full.
Written by
Ziggy
Updated over a week ago
Common Orders Workflows
How to Implement Seller Fulfilled Prime
This article describes how to setup and manage Seller Fulfilled Prime (SFP) in Zentail.
Written by
Ziggy
Updated over a week ago
Batched Shipments
How to generate and export a batch of shipping labels
Written by
Michael Goldmeier
Updated over a week ago
Managing FBA Shipment Delays
Review common reasons for fulfillment delays for orders routed to FBA.
Written by
Michael Goldmeier
Updated over a week ago
Manual Order Entry
You can enter orders manually for Custom Order Channels by clicking the pencil icon on the bottom right of the Orders page.
Written by
Ziggy
Updated over a week ago
Picking Orders Using the Pick Slip
Use the Pick Slip to generate a list of SKUs, quantities and associated Zentail order numbers for fast shipping.
Written by
Ziggy
Updated over a week ago
Order Actions
No "Ship" Button
This article explains why you may not see a "SHIP" button on an order
Written by
Taj Singh
Updated over a week ago
How to Archive an Order
When to use this feature to resolve errors on orders and/or move them out of Needs Attention, Status Mismatch and Partially Shipped
Written by
Michael Goldmeier
Updated over a week ago
How to Edit the Tracking Number of a Shipped Order
Learn how to update the tracking number of a Shipped order at the package level.
Written by
Ziggy
Updated over a week ago
How to Import Order Tracking Information into Zentail
Use the Tracking Data report to import order tracking info into Zentail.
Written by
Michael Goldmeier
Updated over a week ago
How to Cancel an Order
Learn how to cancel any Pending order in Zentail and how it's communicated to each channel.
Written by
Ziggy
Updated over a week ago
How to Manually Route (or Re-Route) an Order to a Warehouse
Whether you need to route an order to FBA or the order was not routed to begin with, learn how to manually route orders.
Written by
Michael Goldmeier
Updated over a week ago
How to Manually Ship an Order on Zentail
Enter an order's tracking info, carrier, cost and service level through the Orders view on Zentail; including international orders.
Written by
Michael Goldmeier
Updated over a week ago
How to Reset an Order to Pending
Learn when and how to use the Reset to Pending function in Zentail
Written by
Ziggy
Updated over a week ago
How to View and Edit the Ship To Address of an Order
Zentail will alert you in your Needs Attention section if the ship-to address on an order is invalid. Learn how to edit shipping addresses.
Written by
Michael Goldmeier
Updated over a week ago
Common Order Errors & Alerts
Resolving a Facebook API Error on an Order
Couldn't send shipment notification: (The payment method used to make this purchase by the customer is no longer valid)
Written by
Ziggy
Updated over a week ago
Error fulfilling with FBA: The request must contain the parameter PerUnitDeclaredValue
How to understand and resolve this error message when routing an order to your fulfilled by Amazon (FBA) warehouse.
Written by
Michael Goldmeier
Updated over a week ago
Refunds and Returns
How Refunds and Returns Work for Each Channel
A breakdown of where to issue a refund or process a return based on the marketplace where the order was made
Written by
Ziggy
Updated over a week ago
How to Generate an RMA
How to create a return merchandise authorization (RMA) in Zentail
Written by
Ziggy
Updated over a week ago
How to Process a Refund
Learn how to complete a return by processing a refund for orders on Walmart Marketplace
Written by
Ziggy
Updated over a week ago
Walmart Returns and Refunds
How to manage Walmart returns and refunds in Zentail
Written by
Michael Goldmeier
Updated over a week ago
How to Receive Refunds for Late, Lost and Damaged UPS and FedEx Shipments
If your UPS or FedEx shipments are delivered late, lost or damaged, you may be entitled to refunds from these carriers.
Written by
Ziggy
Updated over a week ago