Sales Orders

Everything you need to know about Sales Order Management functionality and best practices.

Daniel Sperling-Horowitz avatar Michael Goldmeier avatar Mike Meck avatar +4
32 articles in this collection
Written by Daniel Sperling-Horowitz, Michael Goldmeier, Mike Meck and 4 others
Order Actions

How to Archive an Order

When to use this feature to resolve errors on orders and/or move them out of Needs Attention, Status Mismatch and Partially Shipped
Lenore Studt avatar
Written by Lenore Studt
Updated over a week ago

How to Cancel an Order

Learn how to cancel any Pending order in Zentail and how it's communicated to each channel.
Ziggy avatar
Written by Ziggy
Updated over a week ago

How to Edit the Tracking Number of a Shipped Order

Learn how to update the tracking number of a Shipped order at the package level.
Ziggy avatar
Written by Ziggy
Updated over a week ago

How to Import Order Tracking Information into Zentail

Use the Tracking Data report to import order tracking info into Zentail.
Michael Goldmeier avatar
Written by Michael Goldmeier
Updated over a week ago

How to Manually Route (or Re-Route) an Order to a Warehouse

Whether you need to route an order to FBA or the order was not routed to begin with, learn how to manually route orders.
Michael Goldmeier avatar
Written by Michael Goldmeier
Updated over a week ago

How to Manually Ship an Order on Zentail

Enter an order's tracking info, carrier, cost and service level through the Orders view on Zentail; including international orders.
Michael Goldmeier avatar
Written by Michael Goldmeier
Updated over a week ago

How to Reset an Order to Pending

Learn when and how to use the Reset to Pending function in Zentail
Ziggy avatar
Written by Ziggy
Updated over a week ago

How to View and Edit the Ship To Address of an Order

Zentail will alert you in your Needs Attention section if the ship-to address on an order is invalid. Learn how to edit shipping addresses.
Michael Goldmeier avatar
Written by Michael Goldmeier
Updated over a week ago