Zentail

Learn how to view, edit, and take action on your sales orders within Zentail

Get to Know the Sales Orders View

How Zentail knows where to route an order for fulfillment.

How Zentail Routes Orders

You can create custom channels that Zentail does not directly integrate with. These custom channels can be used for manual and API orders.

Custom Order Channels

Learn how to create and export custom sales order and sales order line item reports. Generate order exports.

Custom Sales Order Reports

Impact of cancelled orders, cancellation rate requirements per channel, and tips for avoiding order cancellations

Order Cancellation Rate

Zentail is compliant with Amazon's data protection policy, ensuring that your data is always safe and secure.

Data Protection Policy

Ziggy

Michael Goldmeier

Taj Singh

Everything you need to know about Sales Order Management functionality and best practices.

Sales Orders

How to use the analytics feature on Zentail in order to leverage your data for smart decision making!

Business Analytics Overview

Why you might see differences between your Amazon sales report and sales reports in Zentail

Accounting and Reporting Accuracy

This article explains how Zentail gets the cost used for analytics.

How Zentail Calculates Cost

Analytics

Learn about order statuses including Pending, Pending Payment, Status Mismatch, Needs Attention and how to handle them.

Order Status Overview

Learn what it means when an order is in the Needs Attention filter on Zentail and how you can take action.

How to Resolve an Alert to Clear an Order from Needs Attention status

​The Partially Shipped order status shows your orders that Zentail believes were not shipped in full.

Partially Shipped Status and How to Take Action

Statuses

This article describes how to setup and manage Seller Fulfilled Prime (SFP) in Zentail.

How to Implement Seller Fulfilled Prime

How to generate and export a batch of shipping labels

Batched Shipments

Review common reasons for fulfillment delays for orders routed to FBA.

Managing FBA Shipment Delays

You can enter orders manually for Custom Order Channels by clicking the pencil icon on the bottom right of the Orders page.

Manual Order Entry

Use the Pick Slip to generate a list of SKUs, quantities and associated Zentail order numbers for fast shipping.

Picking Orders Using the Pick Slip

Common Orders Workflows

This article explains why you may not see a "SHIP" button on an order

No "Ship" Button

When to use this feature to resolve errors on orders and/or move them out of Needs Attention, Status Mismatch and Partially Shipped

How to Archive an Order

Learn how to update the tracking number of a Shipped order at the package level.

How to Edit the Tracking Number of a Shipped Order

Use the Tracking Data report to import order tracking info into Zentail.

How to Import Order Tracking Information into Zentail

Learn how to cancel any Pending order in Zentail and how it's communicated to each channel.

How to Cancel an Order

Whether you need to route an order to FBA or the order was not routed to begin with, learn how to manually route orders.

How to Manually Route (or Re-Route) an Order to a Warehouse

Enter an order's tracking info, carrier, cost and service level through the Orders view on Zentail; including international orders.

How to Manually Ship an Order on Zentail

Learn when and how to use the Reset to Pending function in Zentail

How to Reset an Order to Pending

Zentail will alert you in your Needs Attention section if the ship-to address on an order is invalid. Learn how to edit shipping addresses.

How to View and Edit the Ship To Address of an Order

Order Actions

A breakdown of where to issue a refund or process a return based on the marketplace where the order was made

How Refunds and Returns Work for Each Channel

How to create a return merchandise authorization (RMA) in Zentail

How to Generate an RMA

Learn how to complete a return by processing a refund for orders on Walmart Marketplace

How to Process a Refund

How to manage Walmart returns and refunds in Zentail

Walmart Returns and Refunds

If your UPS or FedEx shipments are delivered late, lost or damaged, you may be entitled to refunds from these carriers.