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How to Generate an RMA

How to create a return merchandise authorization (RMA) in Zentail

Ziggy avatar
Written by Ziggy
Updated over 4 years ago


An RMA is a Return Merchandise Authorization. You would generate an RMA if you require the customer to send back an item in order to receive a refund.
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To generate an RMA:

  1. Enter your orders view and find the order associated with the return.

  2. Click GENERATE RMA at the top of the sidebar.

  3. In the slider that appears, confirm the quantity of items you want to return => Click the CREATE RETURN button

Related Reading

How to Process a Refund
​How Refunds and Returns Work for Each Channel

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