An RMA is a Return Merchandise Authorization - You would generate an RMA if you require the customer to send back an item in order to receive a refund.
To generate an RMA:
- Enter your orders view and find the order associated with the return.
- Click GENERATE RMA at the top of the sidebar.
- In the slider that appears, confirm the quantity of items you want to return => Click the CREATE RETURN button
Jet Return Requests are automatically accepted and generated to ensure a high level of service. Standard Jet Partner Portal configuration for Zentail clients is for Jet to send the customer a return shipping label.