Zentail

This article explains why you may not see a "SHIP" button on an order

No "Ship" Button

When to use this feature to resolve errors on orders and/or move them out of Needs Attention, Status Mismatch and Partially Shipped

How to Archive an Order

Learn how to update the tracking number of a Shipped order at the package level.

How to Edit the Tracking Number of a Shipped Order

Use the Tracking Data report to import order tracking info into Zentail.

How to Import Order Tracking Information into Zentail

Learn how to cancel any Pending order in Zentail and how it's communicated to each channel.

How to Cancel an Order

Whether you need to route an order to FBA or the order was not routed to begin with, learn how to manually route orders.

How to Manually Route (or Re-Route) an Order to a Warehouse

Enter an order's tracking info, carrier, cost and service level through the Orders view on Zentail; including international orders.

How to Manually Ship an Order on Zentail

Learn when and how to use the Reset to Pending function in Zentail

How to Reset an Order to Pending

Zentail will alert you in your Needs Attention section if the ship-to address on an order is invalid. Learn how to edit shipping addresses.

How to View and Edit the Ship To Address of an Order

Michael Goldmeier

Ziggy

Taj Singh

Order Actions

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Find answers and get help from Intercom Support and Community Experts

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