Below are some of the common listing errors returned from Newegg for missing or incorrect product data and other issues. They're grouped by whether they can be resolved in Zentail or if you need to do take action in your Newegg Seller Portal.
Errors Zentail finds before Newegg sees your listing
Zentail checks each Newegg listing against the attributes its Newegg category requires. If an attribute is missing, or holds a value Newegg doesn't accept, Zentail shows an error right away. You don't have to wait for Newegg to reject the item.
Where to find them
On the SKU: open the SKU in Zentail and click Errors in the sidebar. The errors are listed under Newegg, in Channel Errors. To fix every SKU with the same error at once, click the fix icon next to the error (Fix this and similar errors in QuickEdit).
In QuickEdit: choose With errors, and pick your Newegg channel under Channels. Click a cell to see its errors under Marketplace errors.
How to fix them
Update the attribute in the SKU's product data in Zentail, just as you would for any other channel. You don't need to do anything in your Newegg Seller Portal. The SKU's Smart Type decides its Newegg category. If Zentail asks for attributes that don't fit the product, check the Smart Type first.
The errors in the sections below are different. Newegg itself returns those.
Errors to resolve in Zentail
This Quickedit view displays the most common attributes involved in listing a product to Newegg.
It is required: [Manufacturer]
Resolution: Add the manufacturer to the SKU's product data in Zentail.
It is required: [CountryOfOrigin]
Resolution: Add Country of Origin to the product data in Zentail.
Please do not include the item's condition here. The system will automatically display this information on the site once your item has been created/ activated.
Resolution: In Zentail remove the item condition from the specified field (Title or Description, for example) and use the Condition attribute instead to specify New, Used, etc.
UPC must be a numeric string of at least 12 digits
Resolution: Make sure that the UPC in Zentail is correct and is 12 or more digits in length.
Product Description - The value in the field: [Product Description] exceeds the maximum number of characters allowed: [4000]
Resolution: In Zentail edit your Description (or Newegg Description Override, if using) to be 4000 characters or less.
Bullet Description - The value in the field: [BulletDescription] exceeds the maximum number of characters allowed: [1000]
Resoluton: In Zentail, edit your Bullet Points to be 1000 characters or less.
Product Description - The following HTML tags are not allowed: NN
Resolution: In Zentail, edit your Description to remove the HTML tags specified. Alternatively, use the Newegg Description Override field using only allowed HTML. For more information on which HTML tags are permitted, review Newegg's guidelines.
The item cannot be activated because of the following reason: Has no image.
Resolution: Add one or more images to your product in Zentail.
Item with the same UPC already exists in our system with a different manufacturer
Resolution: Match your data in Zentail to match the existing UPC.
An item with the same manufacturer and manufacturer part # already exists in our system with a different UPC
Resolution: Match your data in Zentail to the UPC associated with the manufacturer and part number.
An item with Manufacture Part Number NNNNNNN and Item Condition Type [New] already exists in our system with a different Seller Part Number: NNNNNNN
Resolution: Match your data in Zentail to the existing item listing.
Errors to resolve on Newegg
Manufacturer - Manufacturer: [xxx] does not exist! Please submit your manufacturer request to Seller Portal at Manage Items > Manufacturer > Manufacturer Request
Resolution: Go to your Newegg Seller Portal and submit a request to add your manufacturer.
Item(s) cannot activate due to item has been restricted
Resolution: Contact Newegg Seller Support about the item restriction.
Subcategory not available for your store
Resolution: Contact your Newegg Marketplace representative to ask for the subcategory to be added.