Effective 10/1/2018, Walmart made changes to the way the returns are processed in order to streamline and standardize their customer experience.   Walmart now allows customer-initiated returns on all items (exceptions can include freight items, hazmat items, and "keep it" items).  Once the returned item has been received, the seller has 48 hours to issue a refund.

As a result of these policy changes, there are two changes in how Walmart returns are handled in Zentail:

  1.  Zentail will now automatically pull in customer-initiated return requests from Walmart.  It won't be necessary to manually generate an RMA.
  2. Walmart requires that the return must be completed within 48 hours.  To do this, locate the order in the Orders View filter "Return Requested", open it, and then use the "Complete Returns" button to finish the process.

Note:  If the refund is for less than the full amount, you must select a reason.

Additional Reading

For more information about Walmart's return and refund policies, see the Walmart Knowledge Base article Walmart Marketplace Returns Policy.


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