As a normal part of troubleshooting, Zentail Support staff may request that you submit a ticket regarding an issue with a certain channel to that channel's support directly. Normally this is done in addition to Support staff filing a ticket about the same issue on your behalf from Zentail, the primary use is to reduce how long the delay is for a reply from eBay, but also to increase attention on the case.
eBay Support may reply back to you with a request for more information, please feel free to request our assistance with this!
NOTE: It is important to reply back to all of their inquiries within 24 hours or they may prematurely close your case.
To contact eBay support directly, use the following link:
NOTE: eBay takes between 1-2 business days to reply in most cases.