All Collections
How to Contact eBay Support
How to Contact eBay Support

This article explains the best method to contact eBay support and methods of speeding up response time.

Taj Singh avatar
Written by Taj Singh
Updated over a week ago

As a normal part of troubleshooting, Zentail Support staff may request that you submit a ticket regarding an issue with a certain channel to that channel's support directly. Normally this is done in addition to Support staff filing a ticket about the same issue on your behalf from Zentail, the primary use is to reduce how long the delay is for a reply from eBay, but also to increase attention on the case.

eBay Support may reply back to you with a request for more information, please feel free to request our assistance with this! 

NOTE: It is important to reply back to all of their inquiries within 24 hours or they may prematurely close your case.

To contact eBay support directly, use the following link:

NOTE: eBay takes between 1-2 business days to reply in most cases.

Did this answer your question?