If you've set up your eBay integration through Zentail, you're familiar with the Auth token process. These Tokens are generally valid for 12-18 months. Zentail will provide a warning "ebay auth token will expire in {n} days" on the bottom of every page with a FIX button. If you see this, please take the following action to re-authenticate your eBay connection.
Once they've expired, you may receive a message that reads: "Auth token is hard expired, User needs to generate a new token for this application.
Generate your eBay Production API Auth Token
- Go to the Zentail Integrations page
- On the left sidebar => Click the eBay option
- Make sure your account is toggled to "Production Mode"
-if not, please do so and Save Settings before continuing. - Scroll down and click the Generate Live Token button.
- Enter your eBay login credentials and approve the Zentail Commerce eBay application.
- You will be re-directed back to Zentail => Click back into the eBay option
- Enter your PayPal email address in the “PayPal Email Address” field.
- Scroll down => Click SAVE SETTINGS