Our approach to product feedback

At Zentail, we take product feedback to heart.  Listening to our customers, team members, and prospects is the only way we can create a valuable product as we strive to make ecommerce simple.  We use your feedback to better understand pain points in the industry and our product, learn new ideas, and craft useful features.

The benefits of providing product feedback

If you take the time to submit your feedback, it means you have a say in how our product develops over time!  We want to hear your thoughts, from changing where a button is located on a page to adding a whole new suite of functionality.  No idea is too small or too large for us to consider.

Ultimately, your feedback allows us to work with you to build the best product we possibly can.

How to give us your product feedback

To fill out a feedback form, please follow the button below:

This will take you to a form where you can document your product feedback and leave us your contact info so we can follow up for more information!

So we can accurately scope out and prioritize your feedback, please try to include as much as possible detail as to:

  • What problem you're trying to solve
  • How valuable solving this problem would be for you

What happens to your product feedback

We read it!  The Zentail product team reviews all feedback as it comes in (we're alerted as soon as you submit the feedback!). While we deploy product changes and improvements to Zentail every 2 weeks, we're having a constant conversation about our roadmap. This feedback is used to reevaluate our roadmap and what's planned for the upcoming months.

If you leave your contact information on the form, we make an effort to follow up with you with any relevant updates concerning your request or to gather more information. You can also view our What's New on Zentail article to learn about our recent, most noteworthy releases.

If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


How long will it be before the product team reviews my idea?

Realistically, within 2 weeks. Our review process involves a basic assessment of the request and whether it matches any existing, open requests. Roadmapping meetings occur semi-annually although we're continuously researching and reevaluating things. 

Make sure your ideas are clear and concise to make sure we fully understand what you're looking for.

I haven't heard back about my request and I submitted it 6+ months ago.  What can I do?

If we haven't reached out to you about your item yet and it is a high priority for you:

  • Make sure it's at the top of your priority list
  • Make sure your request is clear. Why do you need this? What is it stopping you from doing? What is the impact of that? 
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