Orders

Everything you need to know about Order Management functionality and best practices.

Mike Meck avatar Michael Goldmeier avatar Daniel Sperling-Horowitz avatar +4
28 articles in this collection
Written by Mike Meck, Michael Goldmeier, Daniel Sperling-Horowitz and 4 others

Resolving a Facebook API error on an Order

Couldn't send shipment notification: (The payment method used to make this purchase by the customer is no longer valid)
Sami Syed avatar
Written by Sami Syed
Updated over a week ago

Batched Shipments

How to generate and export a batch of shipping labels
Michael Goldmeier avatar
Written by Michael Goldmeier
Updated over a week ago

Get to know the Orders View

Learn how to view, edit, and take action on your orders within Zentail
Michael Goldmeier avatar
Written by Michael Goldmeier
Updated over a week ago

How to Edit the Tracking Number of a Shipped Order

Learn how to update the tracking number of a Shipped order at the package level.
Zentail avatar
Written by Zentail
Updated over a week ago

How Zentail Routes Orders

How Zentail knows where to route an order for fulfillment.
Mike Meck avatar
Written by Mike Meck
Updated this week

How to Cancel an Order

Learn how to cancel any Pending order in Zentail.
Zentail avatar
Written by Zentail
Updated over a week ago

Custom Order Channels

You can create custom channels that Zentail does not directly integrate with. These custom channels can be used for manual and API orders.
Daniel Sperling-Horowitz avatar
Written by Daniel Sperling-Horowitz
Updated over a week ago

Custom Sales Order Reports

Learn how to create and export custom sales order and sales order line item reports. Generate order exports
Zentail avatar
Written by Zentail
Updated over a week ago

Order Cancellation Rate

Impact of cancelled orders, cancellation rate requirements per channel, and tips for avoiding order cancellations
Zentail avatar
Written by Zentail
Updated this week

Managing FBA Shipment Delays

Review common reasons for fulfillment delays for orders routed to FBA.
Michael Goldmeier avatar
Written by Michael Goldmeier
Updated over a week ago
Order Actions

How to Manually Ship an Order on Zentail

Enter an order's tracking info, carrier, cost and service level through the Orders view on Zentail; including international orders.
Michael Goldmeier avatar
Written by Michael Goldmeier
Updated over a week ago

How to manually route, or re-route an order to a Warehouse

Whether you need to route an order to FBA or the order was not routed to begin with, learn how to manually route orders.
Michael Goldmeier avatar
Written by Michael Goldmeier
Updated over a week ago

How to reset an order to Pending

Learn when and how to use the Reset to Pending function in Zentail.
Zentail avatar
Written by Zentail
Updated over a week ago

How to View and Edit the Ship To Address of an Order

Zentail will alert you in your Needs Attention section if the ship-to address on an order is invalid. Learn how to edit shipping addresses.
Michael Goldmeier avatar
Written by Michael Goldmeier
Updated over a week ago

How to Import Order Tracking Information into Zentail

Use the Tracking Data report to import order tracking info into Zentail.
Michael Goldmeier avatar
Written by Michael Goldmeier
Updated this week

Picking Orders using the Pick Slip

Use the Pick Slip to generate a list of SKUs, Quantities and associated Zentail Order Numbers for fast shipping.
Joshua Macklin avatar
Written by Joshua Macklin
Updated over a week ago

How to cancel an FBA Multichannel order in Seller Central

Review how to cancel an order that was routed to FBA for Multi-Channel Fulfillment.
Michael Goldmeier avatar
Written by Michael Goldmeier
Updated over a week ago

Partially Shipped Status and How to take action

‚ÄčThe Partially Shipped order status shows your orders that Zentail believes were not shipped in full.
Zentail avatar
Written by Zentail
Updated over a week ago

Manual Order Entry

You can enter orders manually for Custom Order Channels by clicking the pencil icon on the bottom right of the Orders page.
Daniel Sperling-Horowitz avatar
Written by Daniel Sperling-Horowitz
Updated over a week ago

How to implement Seller Fulfilled Prime

This article describes how to setup and manage Seller Fulfilled Prime (SFP) in Zentail.
Daniel Sperling-Horowitz avatar
Written by Daniel Sperling-Horowitz
Updated this week