Listing Status gives you instant visibility into how your products are performing across all your connected sales channels. At a glance, see which listings are healthy and selling, which ones need attention, and where your biggest opportunities are.
The page updates in real time, so you're always working with current data.
Understanding Your Listing Status
Your listings fall into three main categories:
Healthy
Live, purchasable, and syncing with no errors. These are your best performers. Monitor them to maintain their status.
Live, Needs Attention
Actively listed, but something is blocking updates or costing you sales. This might be an attribute error, an inventory mismatch, or a fulfillment issue. Resolve these to unlock revenue.
Not Selling
Products in your catalog that aren't listed on any channel right now. Some may be out of stock, others may have errors preventing them from going live. Review this list to find quick wins.
Not Counted in Channel Health
These listings sit outside your active channel performance:
Unmanaged: Zentail isn't actively managing these listings
Archived: Intentionally set inactive and can be restored anytime
Retired: Permanently discontinued and kept for history only
Never Listed: Products in your catalog that haven't been submitted to any channel
Delisted: Previously live, now removed by you or the channel
Key Features
Real-Time Updates
Every count, bar, and action on the Listing Status page reflects your current inventory state. The page updates automatically and shows you the timestamp of the last sync.
Filter by Product Type
Click the "Product type" dropdown to filter all data on the page by specific product types or bundles. This is useful for reviewing performance by category.
Example: Filter to "Apparel" to focus only on clothing across all your channels.
Filter by SMART Type
Use the "SMART Type" dropdown to narrow results to specific SMART Types (All SMART Types, or select one).
This changes all counts, percentages, and sections on the page, so every metric reflects just the products you're looking at.
Example: Filter to "Size" to see how size-related SKUs are performing.
Filter by Stock Status
Quick-select between:
All: Every product in your catalog
In stock: Only products with inventory on hand
Out of stock: Products at zero quantity
This is especially useful for prioritization. You might tackle "Not Selling and In stock" first, since these are products you can sell right now.
Example: Filter to "In stock, Not Selling" to find products earning nothing that you could promote or reprice.
Channel Breakdown
Each connected channel gets its own row showing exactly how many listings fall into each status category. This helps you spot which channels need the most work.
Example: Amazon might show 2,500 healthy listings, 300 needing attention, and 500 not selling, while Walmart has different numbers entirely.
Recommended Workflow: Fix Items Fast
Listing Status is designed to let you prioritize and fix issues in minutes instead of hours. Here's the most powerful workflow.
The Goal: Find products with attribute errors in a specific category and fix them all at once.
Step 1: Filter by Product Type Start by filtering to the product type you want to focus on (for example, "Apparel"). This narrows all the data on the page to just that category.
Step 2: Filter by Stock Status Select "In stock" to focus on items you can actually sell right now. These are your highest-priority quick wins.
Step 3: Navigate to Not Selling Look at the "Not Selling" section and locate the error reason that's blocking the most products. Usually it's "Listed with Attribute Error" or "Suppressed."
Step 4: Open Quick Edit Click "Listed with Attribute Error" to expand it, then click "Fix in Quick Edit." This opens a specialized editing screen that shows:
Only SKUs in your selected product type that aren't selling
The specific attributes causing errors for those SKUs
Checkboxes so you can focus on just the attributes you want to work on
Step 5: Target Your Fix Check or uncheck attribute names to filter which ones you want to tackle first. Zentail instantly updates the SKU list to show only items with errors on the checked attributes. For example, if you check only "Size" and "Color," you'll see just the SKUs that have errors on those two attributes.
Step 6: Batch Edit Fix the errors for all displayed SKUs at once. Because you've filtered down so precisely, you're working only on items that matter, in one category, with one type of error.
Step 7: Publish Once you've fixed the attributes, Zentail resubmits those SKUs to the channels. Watch Listing Status update in real time as items move from "Not Selling" to "Healthy" or "Live, Needs Attention."
Why This Matters This workflow turns a slow, manual process (finding one SKU at a time, fixing it, saving, repeating) into a fast, focused batch operation. You can go from "200 Apparel items with size errors" to "all fixed and live on channels" in minutes instead of hours.
For Walmart Sellers: Customer Favorites
If you sell on Walmart, you can now filter and view performance just for your Customer Favorites.
Click the "Customer Favorites" tab or select it from the Product Type filter to see:
How many of your favorite products are healthy and selling
Which ones have listing issues
How many favorites aren't yet live
Customer Favorites have special significance on Walmart. They appear more prominently in customer search and get priority handling. Monitor them closely to maximize their potential.
Taking Action
For Healthy Listings
Keep doing what you're doing. Monitor these regularly to catch any changes.
For Live, Needs Attention
Click into the section to see what's blocking each listing. You'll see specific error types like:
"Listed with Attribute Error": Fix the missing or invalid attributes and resubmit
"Listed with Other Error": Open the SKU to see what the channel returned
"Submitted, Pending": Waiting for channel approval
Click "View SKUs" or "Fix errors" to start resolving issues.
For Not Selling
Review the reason each product isn't listed:
Suppressed: The channel is hiding it from search until an issue is fixed
Listed with Error: Similar to the "Needs Attention" category
Out of Stock: Live on the channel but you have no inventory
Not Purchasable: Listed but the channel won't allow sales
Submitted, Pending: Waiting for channel approval
Choose "List SKUs" or "Prepare listings" to get these products selling.
Dashboard Widget
A new Listing Status widget on your Dashboard gives you a quick health check without leaving home. See your total listings, channel count, and urgency summary at a glance. Click the widget to dive into the full page.
Tips for Best Results
Start with filters: Use stock status and product type filters to focus on high-impact areas. Tackle "In stock, Not Selling" first for quick wins.
Check regularly: Channel requirements and your inventory change constantly. Review Listing Status at least weekly.
Address errors promptly: "Live, Needs Attention" listings are costing you sales. Prioritize fixing them.
Monitor by channel: Each channel has different requirements and performance patterns. The channel breakdown helps you understand where to focus effort.
Watch your Customer Favorites: On Walmart, these deserve extra attention. A healthy Customer Favorites listing can drive significant revenue.
Frequently Asked Questions
Q: Why does my total count change when I filter?
A: Filters scope the entire page to only the products matching your selections. The channel breakdown, status counts, and percentages all reflect your filtered view.
Q: Can I see historical trends?
A: The Listing Status page shows your current state.
Q: What does "Unmanaged" mean?
A: Zentail is not actively syncing or managing these listings. You can choose to manage them by updating the product settings.
Q: How often does the data update?
A: Listing Status updates in real time as changes are processed. Check the timestamp on the page to see when the last sync occurred.