Adding a Zentail account to your Shopify account gives Zentails Support staff more visibility into your integration. This is not mandatory, but it can significantly reduce troubleshooting time.
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To add a new user, click the "Settings" gear icon at the bottom left of your Shopify page, then click on "Plan and Permissions"
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Then, click "Add Staff Account":
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The first and last names are not important, but the email you need to enter is "[email protected]" and check the box that allows the account full permissions:
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Finally, click "Send Invite".