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How to Contact Walmart Support
How to Contact Walmart Support

This article explains the best method to contact Walmart support and methods of speeding up response time.

Taj Singh avatar
Written by Taj Singh
Updated over a week ago

As a normal part of troubleshooting, Zentail Support staff may request that you submit a ticket regarding an issue with a certain channel to that channel's support directly. Normally this is done in addition to Support staff filing a ticket about the same issue on your behalf from Zentail, the primary use is to reduce how long the delay is for a reply from Walmart, but also to increase attention on the case.

Walmart Support may reply back to you with a request for more information, please feel free to request our assistance with this! 

NOTE: It is important to reply back to all of their inquiries within 24 hours or they may prematurely close your case.

To contact Walmart support directly, use the following link:

Generally the sections you will need are: Integration Questions or Issues, API, API Errors or Something Not Listed. 

When you're prompted to "Describe the problem" try to keep it to 1 or 2 sentences. The next step is when you'll be prompted to actually open a case.

NOTE: Walmart takes between 2-3 business days to reply in most cases.

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