How to Contact Amazon Support

This article explains the best method to contact Amazon support and methods of speeding up response time.

Taj Singh avatar
Written by Taj Singh
Updated over a week ago

As a normal part of troubleshooting, Zentail Support staff may request that you submit a ticket regarding an issue with a certain channel to that channel's support directly. Normally this is done in addition to Support staff filing a ticket about the same issue on your behalf from Zentail, the primary use is to reduce how long the delay is for a reply from Amazon, but also to increase attention on the case.

Amazon may reply back to you with a request for more information, please feel free to request our assistance with this! 

NOTE: It is important to reply back to all of their inquiries within 24 hours or they may prematurely close your case.

To contact Amazon Seller Central support directly, use the following link:

To reduce the number of back-and-forth messages with their support, it is wise to include the full text of any listing or channel errors you are currently seeing for that channel, as well as a relevant SKU, Feed ID, Batch ID or Order ID.

If you are reaching out about a Feed issue, then the Feed Id can be found next to Last Submission when viewing the feed messages for a SKU on that channel:

If you are reaching out about a specific order, then the Amazon Order ID can be found by selecting an Order in Zentail:

NOTE: Amazon takes between 2-3 business days to reply in most cases.

Did this answer your question?