Used Product Considerations

Things to keep in mind for selling used products in each marketplace

Ziggy avatar
Written by Ziggy
Updated over a week ago

Table of Contents


If you will be using Zentail to sell used or refurbished products there are a few fields you may be able to take advantage of - specifically "Certified Refurbished" for Amazon. Note: you will have to add "Certified Refurbished" to the title and change the "Condition" field to refurbished as well. More information here.

There is also an "Ebay Condition" field which will allow you to specify the condition for eBay only. There is a separate field for this because eBay has many different values you can use for the condition. 

The "Condition" field will be used for all other channels. These fields can be used in Quick Edit and Import/Export as well to set product conditions in bulk. 



The following categories allow both used and Certified Refurbished on Amazon: Amazon Device Accessories, Amazon Kindle, Automotive and Powersports, Business Products (B2B), Camera and Photo, Cell Phones, Electronics (Accessories), Electronics (Consumer), Home and Garden, Tools and Home Improvement, Office Products, Outdoors, Personal Computers, Sports, Video Games and Video Game Consoles

The following categories only allow new or used products: Books, Software and Computer Games, Video, DVD, and Blu-Ray

The following categories only allow new or certified refurbished products: Watches

The following categories only allow new products: Baby Products, Beauty, Clothing and Accessories, Fashion Jewelry, Fine Jewelry, Grocery and Gourmet Food, Handmade, Health and Personal Care, Industrial and Scientific, Luggage and Travel Accessories, Shoes, Handbags, Sunglasses, 

Amazon Renewed

Amazon does have a newly added section where Certified Refurbished, pre-owned and open box products can be listed. Prior to sale, every pre-owned Amazon device goes through a rigorous refurbishment process that includes the following: 

  • A full diagnostic test

  • Replacement of any defective parts identified in testing

  • A thorough cleaning and inspection process

  • A new product box

  • A software update to the most recent software version available for the device

  • Final QA inspection before acceptance as Certified Refurbished stock

Amazon also has the following requirements for Certified Refurbished products: 

  • Can be purchased and shipped within the U.S.

  • Comes with a USB cable or power adapter

  • Comes with a Quick Start Guide

  • Is subject to the same return policy as any new Amazon Device

  • Includes a notation that it is a refurbished device printed on a label on the box.

  • Refurbished Amazon Fire TV, Fire Tablet, Amazon Echo, and Kindle devices include the same 90-day or One-Year Limited Warranty you receive with a new version of that device.


eBay has very specific policies regarding conditions for different categories, and each condition is very specifically defined for each category.  You can even sell products that are broken for parts, as long as you specify it.  Please visit this link to read more about how each condition value is defined for each category. 

You can also visit the eBay item condition lookup table for a quick way to see eBay conditions accepted for each category. 

Walmart currently allows the sale of certified refurbished electronics including TV's, cell phones, and tablets, but not used.

Google Shopping Actions and Google Express

Google Express and Google Shopping Actions are very new marketplaces and although there is nothing in their documentation restricting the sale of used or refurbished products, it is probably safe to assume that they are mostly looking for only new products to be sold on their marketplace. 

Facebook Daily Deals and Facebook Marketplace

Facebook does not allow the sale of used products on Facebook Daily Deals or on the brand new Facebook Marketplace.  However Facebook Marketplace does have a separate C2C selling platform where you can sell used or refurbished products. 

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