Enabling the Shopify Inventory Sync on your Zentail integrations page gives Zentail permission to send inventory data to Shopify. Before you enable this feed option, make you are confident about the inventory in Zentail.

Key Considerations

When does Zentail send inventory to Shopify?

Please note that Zentail will send inventory info to Shopify:

  1. If the Inventory Sync Feed is enabled
  2. The SKU is set to "List" to Shopify
  3. The SKU is an "active" SKU on Zentail

If the above conditions are satisfied, Zentail will send a price feed to Shopify:

  1. Whenever the product data or price changes in Zentail.
  2. Whenever inventory changes on Zentail as a result of a change from anywhere other than Shopify* OR
  3. Zentail will also check that the inventory matches at least once every 24 hours, and update Shopify if it doesn't.

*This means, if you upload a new quantity into Zentail, or an order comes in from a non-Shopify channel, then Zentail needs to notify Shopify of the new quantity. If the quantity changes due to an order on Shopify for that SKU, Zentail does not need to inform Shopify of the new quantity. Shopify has already deducted quantity to account for that order.

Steps to complete before enabling the Inventory Sync feed

  1. Connect your Shopify account.
  2. Make sure your integration is in Production Mode
  3. Turn on your Orders Sync with all necessary channels
  4. Upload accurate inventory into Zentail
  5. Set up your fulfillment lead time- On a warehouse level- On a SKU level

When you should NOT enable the Inventory Sync feed

If any of the below circumstances apply to you, you may want to keep the inventory sync feed disabled.

  • You do not have accurate inventory in Zentail

Enabling the Inventory Sync Feed

  1. Complete all steps in the above "Steps to complete before enabling the Inventory Sync feed" section.
  2. Go to your Integrations page on Zentail
  3. Make sure you are view the Shopify integration tab.
  4. Enable the Inventory Sync Feed
  5. Save Settings!
Did this answer your question?