There are a few reasons why you may want to retire a SKU on your Walmart Seller Center.  Perhaps you are no longer able to list this brand to Walmart.  Perhaps you have a different SKU using the same UPC and you need to retire this product.

If you've seen an error from Walmart for a SKU that you're trying to list that mentions: Unable to complete the product data setup process. Unable to override sku because there exists another source product from the same seller/org id., you're in the right spot!

Walmart only allows one SKU in the Seller Center per UPC so if you already have a SKU in your Walmart Seller Center for a given UPC then you want to remove that SKU in order to list another SKU with the same UPC.

Retire the SKU through Zentail

  1. Go to your Integrations page.
  2. Click the Walmart card.
  3. Enter the SKU you want to remove from Walmart in the Retire SKU section.

*Note- To retire a SKU in bulk, please send us a spreadsheet with all the SKUs through the chat in the bottom right hand corner of Zentail or by emailing [email protected]

Retire the SKU On Walmart Seller Center

  1. De-list the SKU from Walmart in Zentail
  2. Log into your Walmart Seller Center
  3. Go to the Manage Items section
  4. Search for your SKU or UPC using the Filter feature
  5. Click the checkbox to the left of the item you want to remove.
  6. Click the "Retire Item" button

Related Reading

Navigate the Manage Items Page in Seller Center

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