Zentail

This mapping shows "Magento Status" =&gt; "Zentail Status":

"pending_payment" =&gt; "PENDING_PAYMENT"

- "new" =&gt; "PENDING_PAYMENT"
- "pending_payment" =&gt; "PENDING_PAYMENT"
- "holded" =&gt; "PENDING_PAYMENT"
- "payment_review" =&gt; "PENDING_PAYMENT"
- "processing" =&gt; "PENDING"
- "complete" =&gt; "SHIPPED"
- "closed" =&gt; "REFUNDED"
- "canceled" =&gt; "CANCELLED"

Please let us know if you have any questions and if you require assistance configuring your Magento account.

<a href="http://docs.magento.com/m1/ce/user_guide/order-processing/order-status.html" rel="nofollow noopener noreferrer" target="_blank">Magento V1 User Guide: Order Status Overview</a>

<a href="http://docs.magento.com/m2/ce/user_guide/sales/order-status.html" rel="nofollow noopener noreferrer" target="_blank">Magento V2 User Guide: Order Status Overview</a>

- <a href="http://docs.magento.com/m1/ce/user_guide/order-processing/order-status.html" rel="nofollow noopener noreferrer" target="_blank">Magento V1 User Guide: Order Status Overview</a>
- <a href="http://docs.magento.com/m2/ce/user_guide/sales/order-status.html" rel="nofollow noopener noreferrer" target="_blank">Magento V2 User Guide: Order Status Overview</a>

Learn how Magento order statuses are routed by Zentail. This will ensure your Magento orders are handled properly.

How Magento Order Statuses Map into Zentail

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How Magento Order Statuses Map into Zentail

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