How Magento Order Statuses Map into Zentail

Learn how Magento order statuses are routed by Zentail. This will ensure your Magento orders are handled properly.

Written by Ziggy
Updated over a week ago

This mapping shows "Magento Status" => "Zentail Status":

"new" => "PENDING_PAYMENT"
"pending_payment" => "PENDING_PAYMENT"
"holded" => "PENDING_PAYMENT"
"payment_review" => "PENDING_PAYMENT"
"processing" => "PENDING"
"complete" => "SHIPPED"
"closed" => "REFUNDED"
"canceled" => "CANCELLED"

Please let us know if you have any questions and if you require assistance configuring your Magento account.