Error Message: One or more parameter values in the input request are invalid. Check the response for ErrorParameters elements to determine which parameters have invalid values. Correct these values, and then resend the input request.

Summary: you're trying to send data to eBay that does not fit within  your account-wide settings.

Solution

  1. Click the error in Zentail which takes you to a page to view the error message in more detail. (https://www.zentailcommerce.com/integration/view_response/#########)
  2. Scroll down to the "Response:" section and read through the XML code for hints. Below is an example of Response data.
  3. Fix the attribute or setting in Zentail that is causing or contact [email protected] if you are unable to do so.

Here's an example of eBay response data:

<?xml version="1.0" encoding="UTF-8"?>
<AddFixedPriceItemResponse xmlns="urn:ebay:apis:eBLBaseComponents"><Timestamp>2016-04-06T16:53:21.629Z</Timestamp><Ack>Failure</Ack><Errors><ShortMessage>Inconsistent shipping parameters.</ShortMessage><LongMessage>One or more parameter values in the input request are invalid. Check the response for ErrorParameters elements to determine which parameters have invalid values. Correct these values, and then resend the input request.</LongMessage><ErrorCode>10019</ErrorCode><SeverityCode>Error</SeverityCode><ErrorParameters ParamID="0"><Value>&lt;PackageDimensions&gt;</Value></ErrorParameters><ErrorParameters ParamID="1"><Value>&lt;ShippingType&gt;=FLAT_RATE=1</Value></ErrorParameters><ErrorClassification>RequestError</ErrorClassification></Errors><Errors><ShortMessage>Inconsistent shipping parameters.</ShortMessage><LongMessage>One or more parameter values in the input request are invalid. Check the response for ErrorParameters elements to determine which parameters have invalid values. Correct these values, and then resend the input request.</LongMessage><ErrorCode>10019</ErrorCode><SeverityCode>Error</SeverityCode><ErrorParameters ParamID="0"><Value>&lt;ShippingIrregular&gt;</Value></ErrorParameters><ErrorParameters ParamID="1"><Value>&lt;ShippingType&gt;=FLAT_RATE=1</Value></ErrorParameters><ErrorClassification>RequestError</ErrorClassification></Errors><Errors><ShortMessage>Inconsistent shipping parameters.</ShortMessage><LongMessage>One or more parameter values in the input request are invalid. Check the response for ErrorParameters elements to determine which parameters have invalid values. Correct these values, and then resend the input request.</LongMessage><ErrorCode>10019</ErrorCode><SeverityCode>Error</SeverityCode><ErrorParameters ParamID="0"><Value>&lt;WeightMajor&gt;</Value></ErrorParameters><ErrorParameters ParamID="1"><Value>&lt;ShippingType&gt;=FLAT_RATE=1</Value></ErrorParameters><ErrorClassification>RequestError</ErrorClassification></Errors><Errors><ShortMessage>Inconsistent shipping parameters.</ShortMessage><LongMessage>One or more parameter values in the input request are invalid. Check the response for ErrorParameters elements to determine which parameters have invalid values. Correct these values, and then resend the input request.</LongMessage><ErrorCode>10019</ErrorCode><SeverityCode>Error</SeverityCode><ErrorParameters ParamID="0"><Value>&lt;WeightMinor&gt;</Value></ErrorParameters><ErrorParameters ParamID="1"><Value>&lt;ShippingType&gt;=FLAT_RATE=1</Value></ErrorParameters><ErrorClassification>RequestError</ErrorClassification></Errors><Version>961</Version><Build>E961_UNI_API5_17901460_R1</Build></AddFixedPriceItemResponse>


In the response data, we see "<ShortMessage>Inconsistent shipping parameters.</ShortMessage>". This tells you to look at our eBay shipping settings on the Integrations page. In this example, the error occurred for a product that weights more than 1 lb (16 oz) but the only shipping service level provided in the retailer's integrations card was USPS First Class. To fix this, the retailer simply added USPS Priority to their eBay integrations card and clicked the "SAVE" button.

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