For security reasons, because Zentail communicates with numerous systems based on SKU value, once a SKU value is saved in Zentail, it cannot be changed.

If you would like to change the value of a SKU, let's say from SKU-ABC to SKU-123, you can Clone the SKU you want to edit and then archive it. You will now have a new SKU with all the same information as the original.

How to Clone a SKU:

  1. Go to the Catalog and search for the SKU.
  2. Click the 3-vertical dot icon on the top left of the SKU preview.
  3. Click Clone.
  4. Enter the new SKU value.
  5. Click CREATE.

How to Archive a SKU:

  1. Go to the Catalog and search for the SKU.
  2. Make sure the inventory in all warehouses is set to 0.
  3. Click the 3-vertical dot icon on the top left of the SKU preview.
  4. Click Archive.

Related reading

How to Clone a SKU

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